Your Privacy Is Our Priority
boleh888 is committed to protecting every piece of personal information you share with us. This document explains in detail how we collect, use, store and protect your data as a player on our platform.
Why Your Privacy Is Safe with boleh888
We follow six core principles in managing the personal data of our players across the platform.
Full Data Encryption
All personal information and financial transactions are transmitted via 256-bit SSL protocol. No data passes through our network without protection.
Secure Storage
Your data is stored on servers equipped with multiple layers of security that are updated regularly to prevent unauthorised access.
Data Not Sold
boleh888 does not sell, rent or commercialise your personal information to any third party for marketing or commercial purposes.
Control in Your Hands
You have the right to access, correct or request deletion of your personal data at any time through our available support channels.
Licensing Compliance
As a platform operating under international licensing, we comply with the data protection standards set by the relevant regulatory bodies.
Managed Communications
You can manage your communication preferences at any time — including promotional notifications — and we fully respect your wishes.
1. Introduction and Scope of Policy
This Privacy Policy is issued by boleh888 ("we", "our platform" or "boleh888") and applies to all users who register an account, use our services, or visit our website at boleh888.run. This document describes our practices in managing your personal data in a transparent and responsible manner.
By registering or using any boleh888 service — including online slots, live casino, sports betting and other games available on the platform — you are deemed to have read, understood and agreed to the terms contained in this Privacy Policy.
This policy should be read together with our Terms & Conditions and Responsible Gambling Policy to give a complete picture of the shared responsibilities between boleh888 and its users.
2. Information We Collect
boleh888 only collects information that is genuinely necessary to provide a safe, fair service that meets the requirements of our international licensing. This information covers the following categories:
- Identity Information: full name, date of birth, MyKad number or valid identification document, mobile phone number, and the email address used during registration.
- Financial Information: details relating to the payment method you use — Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or crypto assets (USDT, BTC, ETH) — for the purpose of verifying deposits and withdrawals.
- Platform Activity Information: game history, transaction logs, bonus preferences, and records of interactions with our customer service.
- Technical Information: IP address, web browser type, device operating system, access log data, and cookies used to improve your experience on our platform.
- Communication Information: the content of messages you send via live chat or email to our support team.
3. Purpose of Using Information
Every piece of information we collect is used for one or more legitimate purposes related to the operation of the boleh888 platform. We do not use your data outside the scope stated here without your consent.
- Verifying player identity during the account registration process and KYC (Know Your Customer) verification required by the licensing body.
- Processing deposits, withdrawals, and account balance management accurately and securely.
- Providing 24/7 customer service via live chat and email in Malay and English.
- Sending important notifications related to your account, security updates, and necessary service information.
- Detecting and preventing fraud, money laundering, and platform abuse.
- Complying with legal obligations and reporting requirements under our international licensing.
- Analysing usage patterns on an aggregate basis (not individual) for the purpose of platform improvement and user experience.
4. Sharing Information with Third Parties
boleh888 maintains a strict policy on data sharing. Your personal information may only be shared in the following limited circumstances:
- Payment Processors: Payment service providers used to process your financial transactions, subject to strict confidentiality agreements.
- Licensing and Regulatory Bodies: When required by law or the international licensing terms that govern our operations.
- Legal Authorities: Where there is a valid court order, law enforcement directive, or a requirement to disclose information to prevent financial crime.
- Technical Service Providers: Third parties that provide hosting, cybersecurity or analytics services, and who are bound by data processing agreements that prohibit the use of your data for other purposes.
boleh888 will not sell, rent or disclose your personal information to any party for third-party marketing purposes or commercial gain without your explicit consent.
5. Data Retention Period
We retain your personal information for as long as is necessary to fulfil the purposes stated in this policy, or for as long as required by law and our international licensing requirements.
Generally, account and transaction records are kept for the period set by the relevant regulatory body after an account is closed or becomes inactive. After that period, data will be securely deleted or anonymised in accordance with established procedures.
Technical logs and analytics data that cannot identify individuals may be retained longer for security and system improvement purposes.
6. Use of Cookies
The boleh888 website uses cookies — small text files stored on your device — to improve the functionality and security of your user experience. The cookies we use fall into several categories:
- Essential Cookies: Required for the basic operation of the website, including login session verification and security. These cookies cannot be disabled.
- Preference Cookies: Store your preferences such as language, theme and other settings to make repeat use easier.
- Analytics Cookies: Help us understand how users interact with the platform on an aggregate basis, without identifying individuals personally.
You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect certain functions of our platform.
7. Information Security
boleh888 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, modification or unintended disclosure. These measures include:
- Data encryption during transmission using TLS/SSL 256-bit protocol.
- Role-based access control to ensure that only authorised staff can access sensitive data.
- Regular security audits and penetration testing to identify and address system vulnerabilities.
- Established incident response procedures to handle any data breaches quickly and effectively.
8. Communications and Marketing Preferences
From time to time, boleh888 may send you communications related to your account, promotions, service updates and relevant information via email or in-platform notifications. You can manage these communication preferences through your account settings or by contacting our support team.
Important communications related to account security, transaction verification and Privacy Policy updates cannot be disabled as they form part of our core service.
9. Amendments to the Privacy Policy
boleh888 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or new services we offer. Any significant amendments will be communicated to users via a prominent notice on our website or by email.
Continued use of the boleh888 platform after the effective date of an amendment means you accept the updated terms. We encourage you to review this page regularly.
10. How to Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal data, please contact our team through the following channels:
- Live Chat: Available 24/7 directly within the boleh888 platform in Malay and English.
- Email: [email protected]
Our support team will work to address any privacy-related requests promptly and professionally.
Your Personal Rights as a boleh888 User
As a player on our platform, you have the following rights regarding your personal data.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or incomplete, you have the right to request that it be corrected.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
Right to Restrict Processing
You may request that we limit how your data is processed in certain situations permitted by law.
Right to Data Portability
You have the right to receive your data in a machine-readable format to allow transfer to another platform.
Right to Object
You may object to the processing of your data for direct marketing purposes or in situations involving our legitimate interests.
Ready to Get Started with Full Confidence?
You now understand how boleh888 protects your privacy. Register your account today and enjoy online slots, live casino and sports betting with a sense of safety and security.
For any privacy enquiries, contact us at [email protected]